1. What sizes are available for custom tents?

We offer a variety of tent sizes, including popular options like 10x10 ft, 10x15ft, 10x20ft to suit your specific needs. Check the product descriptions for more size details.

2. How do I customize my tent?

Customizing your tent is easy!

1. Choose your desired tent size and style.
2. Upload your logo or design file using the “Upload Your File Here” button on the product page before adding the tent to your cart.
3. Our design team will create an artwork proof for you to review and approve before production begins.

3. What file formats do you accept for logos and designs?

We accept JPEG, PNG, PDF, and AI files. For best results, please submit high-resolution files or vector artwork.

4. Can I choose specific colors for my tent?

Yes! We use the Pantone color chart, allowing you to select precise colors that match your brand. Dye sublimation printing ensures no limitations on color or placement.

5. What is included with my custom tent?

Your order includes:

• A custom-printed canopy with your logo or artwork.
• A sturdy Aluminum Alloy Frame for durability and stability.
• Optional accessories like side walls, sandbags, and weights, depending on your selection.

6. How long does it take to receive my custom tent?

Once your artwork is approved:

• Production typically takes 1-2 weeks.
• Shipping may take an additional 1-2 weeks depending on your location.

7. How do I set up the tent?

Our tents feature an easy pop-up assembly that requires no tools. A user manual is included for step-by-step instructions, ensuring quick and effortless setup.

8. Are the side walls removable?

Yes! The side walls are attached with Velcro, making them easy to remove or adjust based on your event needs.

9. Can I return my tent?

Yes, returns are accepted within 15 days of delivery. However:

• The tent must be unused and in its original packaging.
• Customers are responsible for covering return shipping costs.

10. What is dye sublimation printing?

Dye sublimation is a high-definition printing process that infuses ink directly into the fabric. This method ensures vivid, fade-resistant designs and allows full-surface customization without limitations on colors or placements.

11. Do you offer bulk discounts?

Yes! We provide discounts for bulk orders. Contact us directly to discuss pricing for large quantities.

12. Where are you located?

We’re proudly based in Chicago, IL, and serve customers across the U.S. Our central location ensures quicker turnaround in most regions.

13. How do I contact customer support?

Our team is here to help!

• Email Us: support@customtentsonline.com

14. Are the tents weather-resistant?

Yes, our tents are made with UV-resistant, waterproof materials and reinforced with nylon double stitching for extra durability. They are built to withstand outdoor conditions like sun, rain, and wind.